1. Our Promise to You
At Tiffira, we hand-check every piece of artificial jewellery before packing. We take pride in quality.
But if you still receive a damaged or incorrect item, we’re here to help — fast and fair.
2. Returns Are Allowed Only If:
✅ You request a return within 48 hours of delivery
✅ You provide a clear unboxing video (no video = no return)
✅ The item is in the same condition as received – no wear, tear, scratches, or damage caused by you
✅ The item is not a size exchange (size details are clearly mentioned on each product page)
3. When Will Return NOT Be Accepted?
❌ No unboxing video provided
❌ Request made after 48 hours of delivery
❌ Jewellery shows signs of being worn, stretched, or broken by customer
❌ Size ordered incorrectly (customer responsibility)
4. How to Request a Return (Step by Step)
Step 1:
Within 48 hours of delivery, take a continuous, clear unboxing video showing:
The sealed package
Opening it
The jewellery piece inside (close up of damage if any)
Step 2:
Send the video + your order ID to our WhatsApp support.
Step 3:
Our team will review within 24 hours.
Step 4:
If approved, we will share our return address.
Step 5:
Ship the item back within 3 days of approval.
5. Who Pays for Return Shipping?
| Situation | Who Pays |
|---|---|
| Product is damaged or incorrect (proven by video) | Tiffira pays |
| Customer changed mind / no longer likes the design | Customer pays |
💡 Why?
Every Tiffira product is hand-checked for quality before shipping. Return shipping is not free, but we keep our jewellery prices affordable by being transparent.
6. Refunds (Only for Damaged or Incorrect Items)
Once we receive and inspect the returned item:
Refund will be initiated within 5–7 business days
Refund goes to your original payment method (credit card, UPI, net banking, etc.)
Shipping charges paid at the time of order are not refunded
⚠️ No refund for size issues, change of mind, or minor design differences (as product images are representative).
7. Exchanges
❌ Size exchange is not available
✅ Please check the size chart carefully before ordering
✅ If you are unsure — message us on WhatsApp before placing the order
8. Sale & Discounted Items
Items bought during festival sales or Friday Sales follow the same 48-hour return policy
No extra restrictions — same unboxing video rule applies
9. Order Cancellation (Before Shipping)
You can cancel your order within 6 hours of placing it.
Send cancellation request via WhatsApp support
After 6 hours, orders are processed and cannot be cancelled
10. Contact for Returns / Cancellations / Questions
📱 WhatsApp: [Your WhatsApp Number]
📧 Email: [Your Email Address]
Keep your order ID and unboxing video ready before contacting us.
11. Summary Table (Quick Reference)
| Issue | Return Allowed? | Time Limit | Unboxing Video Needed |
|---|---|---|---|
| Damaged product | ✅ Yes | 48 hours | ✅ Mandatory |
| Wrong item sent | ✅ Yes | 48 hours | ✅ Mandatory |
| Size issue (customer fault) | ❌ No | — | — |
| Change of mind | ❌ No | — | — |
| No unboxing video | ❌ No | — | — |
12. Why We Need the Unboxing Video
We trust our customers — but we also trust our quality checks.
The unboxing video protects both of us:
You get a fast, fair resolution
We avoid fake damage claims
🎥 Sample unboxing video tip:
Keep the camera steady. Show all sides of the package before opening. Then open and show the jewellery clearly.
