Welcome to Tiffira (tiffira.com). Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
By using our website, you agree to the terms of this Privacy Policy.
1. What Information We Collect
We collect information in two ways: (1) information you give us, and (2) information automatically collected when you browse our website.
Information You Give Us
| When you... | We collect... |
|---|---|
| Create an account | Name, email address, phone number, shipping address |
| Check out as guest | Name, email address, phone number, shipping address |
| Contact us on WhatsApp | Your phone number and chat history |
| Place an order | Order details and payment information (but we do NOT store your card/bank details) |
Information Automatically Collected
| Data Type | How We Collect |
|---|---|
| Browsing behaviour (pages visited, time spent, clicks) | Google Analytics |
| Device information (IP address, browser type, operating system) | Google Analytics & Facebook Pixel |
| Shopping cart activity | Essential cookies |
2. What We DO NOT Collect
We do not collect or store:
Your credit card, debit card, or UPI details
Your bank account information
Any sensitive personal data (biometric, medical, etc.)
All payment information goes directly to our trusted payment gateways (Razorpay, Paytm, Stripe, etc.). We never see or store your full payment credentials.
3. How We Use Your Information
We use your information for the following purposes:
| Purpose | Why We Do It |
|---|---|
| Process and deliver your orders | To complete your purchase |
| Send order updates via WhatsApp | To keep you informed about your order status |
| Provide customer support | To answer your questions and handle returns/cancellations |
| Improve our website | To understand how customers use Tiffira (via Google Analytics) |
| Show relevant ads | To retarget visitors on Facebook/Instagram (via Facebook Pixel) |
| Prevent fraud | To verify legitimate orders |
4. Third-Party Services We Use
We share your information only with trusted third parties who help us run Tiffira.
| Service | Purpose | What They Receive |
|---|---|---|
| Payment Gateways (Razorpay, Paytm, Stripe, etc.) | Process payments | Payment details (we do not store these) |
| Google Analytics | Track website traffic | Browsing behaviour, IP address (anonymized) |
| Facebook Pixel | Show ads and measure ad performance | Browsing behaviour, page visits |
| Customer support & order updates | Your phone number, order details, chat history | |
| Shipping Partners (multiple) | Deliver your order | Your name, address, phone number |
We do not sell your personal information to anyone.
5. Account Creation & Guest Checkout
You have two options when shopping on Tiffira:
| Option | What Happens |
|---|---|
| Create an account | We store your name, email, phone, and address. You can log in anytime to see order history. |
| Guest checkout | We still collect your name, email, phone, and address to process your order, but no account is created. |
You can request account deletion at any time by contacting us on WhatsApp.
6. Cookies
We use cookies to:
Keep your shopping cart active
Remember your login session
Understand website traffic (Google Analytics)
Show relevant ads (Facebook Pixel)
You can disable cookies in your browser settings. However, some parts of our website (like cart and checkout) may not work properly.
For more details, please see our separate Cookies Policy.
7. Marketing Communications
Currently: We do not send marketing emails, SMS, or WhatsApp messages.
In the future: If we start sending marketing communications (e.g., new collection alerts, sale announcements, festival offers), we will first ask for your explicit consent. You will always have the option to unsubscribe.
You will still receive order-related messages (confirmation, shipping updates, delivery status) because these are necessary for your purchase.
8. Data Security
We take reasonable precautions to protect your information:
Our website uses SSL encryption (look for the padlock icon in your browser)
We do not store sensitive payment data
Access to customer data is limited to Tiffira owner only
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
9. Data Retention
We keep your information:
As long as you have an active account with us
As long as needed to process your orders
As required by Indian law (for tax or legal purposes)
If you request account deletion, we will remove your personal information within 30 days, except for data we are legally required to keep (e.g., order records for tax purposes).
10. Your Rights
As a customer in India, you have the following rights under the Information Technology Act and upcoming Digital Personal Data Protection Act:
| Right | What It Means |
|---|---|
| Right to access | You can ask what data we have about you |
| Right to correct | You can update incorrect information |
| Right to delete | You can request account deletion |
| Right to withdraw consent | You can stop us from using your data for marketing (future) |
To exercise any of these rights, contact us on WhatsApp.
11. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a new "Last updated" date.
If we make significant changes, we will notify you via WhatsApp or a notice on our website.
13. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Delhi.
14. Contact Us
For any questions about this Privacy Policy, data deletion requests, or privacy concerns:
📱 WhatsApp: [Your WhatsApp Number]
📧 Email: [Your Email Address]
